Katie Price has made a number of grumbles about her recent wedding and honeymoon in the Caribbean - describing her hotel as "a smelly old flip flop".
The model has blasted the Sandals Royal Bahamian Resort and Spa, where she married her third husband, Kieran Hayler, 25, this month, saying that the couple's butler asked her if she was a porn star.
According to The Sun, other gripes included the fact the sunbeds were plastic, their wedding tent "looked like it came out of B&Q", and that the atmosphere felt like an "18-30" holiday.
Sandals has released a full statement in response to the claims, which says the butler denies making any derogatory comments towards Ms Price, and that she is welcome to a refund - as long as she never books a wedding or holiday with the company again.
According to the Daily Mail, the statement read: "Sandals Resorts are surprised by the allegations made by Ms Price. Without an international profile, the resort team were oblivious of Ms Price's fame and welcomed her with the award-winning service given to all its guests.
Once at the resort, Ms Price did identify herself to her dedicated Wedding Manager and explained her profile in the UK.
"The team were thoroughly understanding and accommodating of Ms Price's request for privacy, offering use of the resort's private offshore island, Sandals Cay, for her wedding ceremony and the duration of her stay.
"However, Ms Price declined this offer, and against the Sandals team's advice, opted instead to hold the ceremony on the public beach where she was photographed by paparazzi.
"As with all Butler Suite guests, Ms Price was assigned a dedicated butler who are all trained by the Guild of Professional English Butlers'.
"Part of this service includes serving gourmet meals from a choice of ten on-property restaurants in guest suites at no additional cost. The resort also offers private candle lit dining in a variety of discreet locations for all its guests.
"Her dedicated butler, who is used to dealing with VIPs, denies making any derogatory remarks.
"Sandals Resorts is disappointed that Ms Price was not happy with her stay and as a gesture of goodwill are willing to offer her a refund on condition that she does not choose our resorts for any future weddings or stays."
The hotel goes on to describe its credentials, adding: "Sandals has been welcoming guests through its doors for over three decades and prides itself on excellent service, award winning product and has one of the highest returning guest rates in the industry.
"Sandals has been awarded some of the industry's top accolades and awards including the 'World's Leading All-Inclusive' at the World Travel Awards and 'Top All Inclusive Brand for Honeymooners' by Brides Magazines."
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