Easyjet survey names Southend as best airport for customer service
The whole airport experience is rarely a pleasant one for travellers. But if we have a choice, some are definitely better than others.
And Easyjet has helpfully carried out some research in order to find the airport that offers the best customer services for passengers.
The winner is London's newest airport, Southend, which garnered an overall satisfaction score of 92 per cent from passengers.
The survey questioned 26,000 passengers across Easyjet's European network. It rated airports on factors including the check-in process, boarding procedures, friendliness of airport staff and overall satisfaction.
Southend rated highly in all categories, scoring 95 per cent for airport satisfaction, 98 per cent for the length of time at check-in a mighty 100 per cent of passengers were satisfied with the efficiency of check-in staff.
Southend Airport managing director Alastair Welch told Travel Mole: "Our Southend team works hard to ensure we deliver on our commitments to passengers - that they should wait no more than four minutes to go through security and that, on arrival with hand baggage they should be on the rail station platform within 15 minutes of leaving the aircraft.
"With the choice of up to eight trains an hour to Liverpool Street - or the current offer of free long stay parking in January and February when booked online - we hope even more passengers will choose to come and experience London's newest airport.
As for the airport with the worst-rated customer service? Unsurprisingly, Easyjet has declined to say.
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