Airline tells passengers cabin crew 'won't help them'
A Japanese airline has informed its passengers that flight attendants will not help them stow their luggage, do not have to be polite and won't deal with customer complaints.
Budget carrier Skymark Airlines put an eight-point "Service Concept" guidelines notice aboard its aircraft in mid-May - and it hasn't gone down too well with the Tokyo Metropolitan Government, who has filed a complaint against them.
The notice said that cabin crew would not accept complaints during the flight and that, instead, passengers needed to direct any grievances to public consumer centres.
It also stated that staff would not help passengers stow their bags, that attendants were not required to use "polite language" when talking to customers, and that they were not there to attend to passengers, rather to serve as safety personnel.
According to the Telegraph, the notice added: "We will not accept any complaints made on-board. In case a passenger does not understand that, we will ask the person to leave so that we can take off as scheduled. If passengers have complaints, we urge them to contact our customer service centre, the National Consumer Affairs Centre or other related agencies."
But the Consumer Affairs Agency in Tokyo said it "cannot condone an attitude of directing complaints about a company's services to public organisations".
The airline has this week said it will revise the notices.
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