It can be hard work finding a decent hotel in the UK - and we all have our own horror stories to prove it. Shoddy service, fading furnishings, dodgy food and rip-off prices are all too commonplace: suffice to say that Fawlty Towers is still very much alive and kicking all over the UK.
So it may be ironic that a Torquay hotel (pictured left) won the coveted title of Tripadvisors Travellers Choice Hotel Awards 2012.
The Charterhouse Hotel is a world away from its fictional Torquay TV counterpart. Praised for its "warm and genuine hospitality" and "superb breakfasts" this is about as far removed from Basil Fawlty's disastrous B&B as you can get.
The new awards make interesting browsing and reveal some lovely hidden gems where, by all accounts, you simply can't go wrong... unless, of course, you have a different story to tell?
Check out the list - and don't forget to recommend your own.
- 2: Hillside Hotel, Ventnor, Isle of Wight
This 18th century grade II listed country house boasts panoramic seaviews. Tripadvisor reviewers admire its "minimalistic Scandinavian chic". Book a seaview room for the best experience. Prices: Double room including breakfast from £68. For more information, visit <a href="http://www.hillsideventnor.co.uk/" target="_blank">hillsideventnor.co.uk</a></p>
- 3: Rudding Park Hotel, Harrogate, Yorkshire
Voted number one best UK hotel in 2010 and 2011, this "amazingly friendly hotel" is singled out as a place to escape all the pressures of everyday life. Many Tripadvisor reviewers recommend staying in the new Follifoot wing, with spacious rooms and bathrooms and balconies with views. For more information, visit <a href="http://www.ruddingpark.co.uk/">ruddingpark.co.uk</a>.</p>
- 4: Beechwood Hotel, North Walsham, East Anglia
Priding itself as the ideal touring base for the North Norfolk coast, this small hotel has won several accolades, including two AA rosettes and a Visit Britain Gold award for quality. Tripadvisor reviewers loved the "exceptional" food and "the most friendly hotel staff we've ever encountered." Book a garden room or a four-poster bed for the best experience. Prices: Double room including breakfast from £100. For more information, visit <a href="http://www.beechwood-hotel.co.uk/" target="_blank">beechwood-hotel.co.uk</a>.</p>
- 5: Crimdon Dene Hotel, Torquay, Devon
This hotel, nestled in the heart of the English Riviera, had reviewers lavishing praise on everything from its friendly owners - to its "five-star breakfast". "Nothing was too much trouble" - to its Overall, it gets the thumbs up for being " A great little hotel and excellent value for money". Prices from £54 per double including breakfast. For more information, visit <a href="http://www.crimdondenehotel.co.uk/" target="_blank">crimdondenehotel.co.uk.</a></p>
- 6: Yealdon House Hotel, Bideford, Devon
Sitting on the banks of the River Torridge, this secluded country retreat set in landscaped gardens is praised for its wonderful location and food that is "out of the world". Book a river facing view room for the best views. Prices: from £80 per double room including breakfast. For more information, visit <a href="http://www.yeoldonhousehotel.co.uk/" target="_blank">yeoldonhousehotel.co.uk.</a></p>
- 7: Chambers Park Place, Leeds
It's here that you'll find "the perfect mix of contemporary and homely', says one Tripadvisor reviewer. These serviced apartments, part of a restored turn of the century building, offer "very friendly staff" and "chic decor". All in all "a great find". Prices from £99 per night for a studio. For more information visit <a href="http://www.morethanjustabed.com/park-place-serviced-apartments-leeds.html" target="_blank">morethanjustabed.com</a>.</p>
- 9: Number Four at Stow, Stow-on-the-Wold, Gloucester
A Cotswolds hideaway, this boutique hotel was praised by reviewers for its "very high standards", "excellent service" and "great restaurant". Rooms at the back offer lovely countryside views. Prices: From £90 per double including dinner and breakfast. For more information, visit <a href="http://www.hotelnumberfour.co.uk/" target="_blank">hotelnumberfour.co.uk</a>.</p>
- 8: Shelley's, Lynmouth, Devon
Offering "sea views to die for", this quirky hotel has been established for 250 years. Named after the 19th century poet who stayed here with his child bride Harriet, in 1812, the place is steeped in history. Reviewers love its "charm and friendliness". Choose a conservatory balcony room for the best of all worlds. Prices: from £79 for a double room, including breakfast. For more information, visit <a href="http://www.shelleyslynmouth.co.uk/" target="_blank">shelleyslynmouth.co.uk.</a></p>
- 1: Charterhouse Hotel, Torquay
Surrounded by treelined meadows yet just 100 yards away from the sandy beach and seafront, this hotel's unique location isn't the only thing that had reviewers raving. The warm welcome, spotless rooms, homemade bread and cakes and wonderful views all get repeated mentions. The Riviera Suites are recommended. Prices: From £60 per double, including breakfast. For more information, visit <a href="http://www.charterhouse-hotel.co.uk/" target="_blank">charterhouse-hotel.co.uk</a>.</p>
- 10: Bath House Hotel, Chard, Somerset
This contemporary hotel is a "little gem" hidden rather somewhat implausibly upstairs from a Chinese restaurant. With six "beautifully styled" rooms, it offers "unique style", according to Tripadvisor reviewers. Romantics should book the Red Room. Prices: Double rooms from £79 including breakfast. For more information, visit <a href="http://www.bathhousehotel.uk.com/" target="_blank">bathhousehotel.uk.com</a></p>