A woman who found a beetle larva in a Jetstar in-flight meal was told to apply online for a refund.

Serena Chan was about to tuck into a seafood nasi lemak on a flight from Singapore to Australia last week when she got a side dish she hadn't asked for: beetle larva.

The 28-year-old found what she thought was a maggot, but after examining photos she supplied, a university research assistant identified it as a 1cm beetle larva.

Serena claims she was told she would have to apply online for a refund and was offered a replacement meal.

After another complaint, she eventually received a refund, but it was the thought of more contaminated meals that prompted her to contact Jetstar headquarters the next day.

She told news.com.au: 'I was told I had to wait five to 10 days for a response. I didn't think that was good enough and emailed them and Jetstar Asia contacted me, wanting me to email the picture.'

The airline has withdrawn the meal from its menus and apologised to her and a spokeswoman said an investigation had started.

'Obviously this is an incident which has to do with our caterers,' the spokeswoman said.

'It's an isolated case and it's highly unlikely it's a maggot. Its more likely to be a rice worm.

'We are now working with suppliers to replace any rice batches and look through the production process to ensure this doesn't happen again. The dish won't be returned until they have gone through all that safety insurance work.'

Professor Ian Dadour, director of Forensic Entomologist Centre at University of Western Australia, said he was unable to determine exactly what species the larvae was. But he confirmed it was a beetle larva.

He said: 'If it was packaged in the food it would be dead and would have come from the vegetable matter. It could have been in the rice too. But unless I get more info, I can't tell you much more.

'It's probably the best bit of protein in that meal.'

Sounds delicious.

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